FAQ
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Q
Are there any conditions for withdraw my money?
Withdrawals can only be made by those who have completed the submission of KYC.
※KYC (submission of identity verification materials)
① Driver's license: front and back photos(identification documents)
② A copy of the utility bill or resident's card(current address confirmation document)
You can not withdraw your money unless you submitted the above two points.
Please submit it before withdrawal.
KYC destination email: imy.iballocations@gmail.com -
Q
What documents do I need to submit when opening an account?
■Identity verification documents
A copy of a valid passport or other official ID card issued by a public office (eg driver's license, ID card, etc.).
The identity verification document requires the customer's name (full name), issue date or expiration date, place of birth and date of birth or tax number of the customer, and the signature of the person.
* Passports are only passports that have an expiration date of one year or more.
■Current address confirmation document
Recent utility bills with his date within 6 months to confirm your registered address (eg electricity, gas, water, telephone, petrol, internet or cable TV, bank account transactions) Details etc.). -
Q
Why do I need to submit documents for account verification?
As a licensed company, we operate in accordance with many compliance procedures imposed by regulatory bodies.
The regulatory body for Tradexfin is the Financial Services Agency (FSA), and the regulatory body for Fintrade Limited is the Financial Services Commission (FSC).
As part of this, recently (within the past 6 months) you can confirm your valid ID and registered address along with the KYC (identity verification) procedure.
You have submitted the necessary documents such as utility bills and bank account statements. -
Q
If the first account I opened is already valid, do I need to upload the documents again when I open a new one?
No, your account will be automatically activated as long as you use the same personal / contact information as your previous account.
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Q
Can I update my personal information?
If you wish to change your e-mail address, please contact info@imylimited.com with your old and new e-mail addresses from your registered e-mail address and let us know that you would like to change your e-mail address.
If you wish to change your address of your place of residence, please notify us by e-mail from the registered e-mail address to info@imylimited.com, and then change from the member page.
Please upload an address confirmation document (less than 6 months old) that shows your address. -
Q
How can I open a trading account?
It's quick and easy to open. Once you have clicked Open Real Account and completed the application form, you will receive an email with login details.
This will allow you to log in to our secure membership page. Here, you can deposit to your trading account by clicking the Deposit tab in the main menu.
If you already have an IMY Limited real account, you can open an additional account from the member page. -
Q
How long does it take to open a trading account?
If all the details are entered correctly, it will take less than 5 minutes.
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Q
How can I start trading?
If you have already opened a trading account, received your login information by email, submitted your identity verification documents, and made a deposit, the next step is to download your favorite trading platform.
You can check the detailed explanation about the trading platform here. -
Q
What kind of account do you offer?
We offer the following trading account types:
STANDARD: 1 standard lot is 100,000 basic currency
Although the form is different, we also have a PAM account that entrusts the operation to us.
* Click here for details. -
Q
How to link an IMY Limited trading account to an affiliate partner / business introducer?
First of all, you need to clear your browser's cookies and cache. Turn IMY Limited trading account into an affiliate partner / business introducer
To link, open a trading account from the IMY Limited account registration form that automatically moves when you click the individual link of each affiliate partner / IB.
It is necessary to have it.
If you want to link your existing IMY Limited trading account to your affiliate partner / IB, you need to follow the following steps exactly.
First, click the individual link of each affiliate partner / IB, log in to the member page of IMY Limited at IMY Limited that automatically moved from there, and add Open an XM Trading trading account.
To confirm that the newly opened trading account is created under the affiliate partner / IB of the connection destination, please contact the affiliate directly and enter the trading account number.
Please tell us. -
Q
What is the minimum deposit / withdrawal amount to a trading account?
STANDARD account starts from $ 10
PAM management account starts from $ 3,000 -
Q
Do you offer a cent account? Is the deposit in cents?
We will display your deposit amount in actual amount. For example, if you deposit USD 100, the balance of your trading account will be displayed in USD 100.
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Q
Do you offer mini accounts and nano accounts?
We do not currently offer it.
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Q
Can I open a corporate account?
No, we do not handle it.
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Q
How long can I use the demo account?
At IMY Limited, the demo account is valid for 3 months. You can open a new demo account at any time.
You can use up to 3 valid demo accounts at the same time. -
Q
Is it possible to lose more than the deposit amount?
No, you will not lose more than the amount deposited. If slippage occurs in a specific currency pair and your account balance becomes negative, the negative will be automatically eliminated as soon as you make a new deposit.
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Q
Is my money safe?
IMY Limited ensures the security and consumer protection of your funds in accordance with applicable laws and regulations.
Therefore, the measures taken by IMY Limited are as follows.
■ Separate management of customer's funds
Your funds will be transferred to a bank account prepared by us and managed separately. This fund is not included in our balance sheet and will be paid to creditors at the time of our liquidation.
It will not be applied.
■ Bank account
Customer's funds and our working capital are deposited with a well-established excellent financial institution.
■ Supervision by regulatory body
As a regulated securities dealer license holder, we have an obligation to respond to strict financial demands. Therefore, we are required by law to hold sufficient floating capital to cover your deposits, potential fluctuations in your company's currency position and other accrued expenses.
If a shortage is found by the annual audit, all the details will be reported to the authorities by our internal audit corporation. -
Q
How can I display the chart?
Right-click on the symbol you want to display the chart in the quote display field and select Chart Display. Alternatively, you can drag the symbol onto the chart screen.
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Q
How big is the spread?
We offer variable spreads from a minimum of 13 pips. There is no requote. Customers are directly presented with the market price received by our system.
Click here for more information on our spreads and terms. -
Q
Is it possible to trade at the time of news announcement?
Yes. It is possible.
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Q
What kind of leverage do you offer?
We offer leverage from 1: 1 to 200: 1.
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Q
What are Margin, Margin Maintenance Rate, and Surplus Margin?
Margin is the amount required to open or maintain a position, in the base currency of your trading account. In the case of Forex trading, it is necessary / margin used amount = number of lots x contrast size ÷ leverage for a specific position.
The amount calculated here will be converted to the base currency of your account after the first currency of the currency pair is the unit. This amount will be displayed on MT4 and other trading platforms.
The required margin for gold and silver is calculated as follows: lot number x contract size x market price / leverage.
The calculation result here will be USD, but it will be converted to the base currency of your trading account (if the base currency is other than USD).
For CFD products, the required margin is calculated by lot number x contract size x open price x margin rate. The result of this calculation will be USD, but it will be converted to the base currency of your trading account (if the base currency is other than USD). You can check the details here.
Margin maintenance rate is calculated by the following formula. Effective margin ÷ Required margin x 100%.
Surplus margin is the effective margin minus the required margin. This is the amount available to open a new position or maintain an existing position. -
Q
How can I calculate the margin?
(Number of lots x contract size / leverage). The result calculated here is always in the first currency of the symbol.
For example, if the base currency of the trading account is US dollars, the leverage is 500 times, and you trade 1 lot of EURUSD, the margin is calculated as follows: (1 x 100,000 ÷ 200) = 500 dollars. -
Q
What is the formula for calculating gold and silver margins?
Margin requirements for gold and silver are calculated by lot number x contract size x market price / leverage.
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Q
Do you allow scalping?
Yes, I admit it.
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Q
What is Stop Loss?
Stop-loss (stop order) is an order that closes an open position at a price that is less favorable than the price at the time of ordering. Stop-loss (stop order) is the limit set by the customer for the order. When the market price reaches the stop-loss price, the order is closed. When setting a limit / stop price, you need to keep a certain distance from the current market price.
For details on the number of points for the required distance width for each currency pair, see "Limit and Stop Levels" here.
Stop-loss (stop-loss) is effective in minimizing losses when the market moves against customers. The stop-loss point is always set below the BID price of the current "buy" order or above the ASK price of the "sell" order. -
Q
What is profit taking?
Profit taking (limit order) is an order that closes a position at a price that realizes profit rather than the open price at the time of ordering. The order is closed when the market price reaches the profit-taking value. When setting a limit / stop price, you need to keep a certain distance from the current market price. For details on the number of points required for each currency pair, see "Limit and Stop Levels" here.
Profit points are always set below the ASK price of the current "sell" order or above the BID price of the "buy" order. -
Q
How to calculate profit or loss per pip?
1 pip profit and loss calculation method: transaction currency amount x 1 pip value = value of settlement currency. example:
Value per pip in EUR / USD = 1 lot (100,000 €) X 0.0001 = 10 USD
Value per pip in USD / CHF = 1 lot ($ 100,000) X 0.0001 = 10 CHF
Value per pip in EUR / JPY = 1 lot (100,000 €) X 0.01 = 1,000 JPY -
Q
Do you allow double-decker transactions?
Both buildings are prohibited.
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Q
What is leverage? How does that work? Why do you need less money for high leverage? Does it increase the risk?
Leverage multiplies your balance. This will lower the margin required depending on the leverage you choose and allow you to open larger trading positions. Leverage can be a big profit, but it can also be a big loss. This is because the size of the position you open (lot size) will be larger.
example:
Account balance: USD 100
Account leverage: 1: 100
If you calculate based on the transaction funds, you can trade 100 x USD 100 = USD 10,000 (not USD 100). -
Q
Is it possible to change the leverage? If so, what should I do?
You can change the leverage by logging in to the member page and changing the leverage in My Account. The new leverage will then be applied immediately.
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Q
Will slippage occur?
Slippage rarely occurs when trading with us. However, due to a surge or plunge in market prices, such as when an especially important economic news is released, your order may be executed at a different rate than requested.
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Q
Can I open multiple trading accounts?
Yes, you can open up to 5 trading accounts per customer. However, please register the same personal information for all trading accounts. If you wish to have an additional account, you can open it on the member page.
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Q
How can I see the transaction report?
Reports on trading activities can be viewed on the MT4 / MT5 platform. After right-clicking "Account History" ("Toolbox" in MT5) in the MT4 terminal window, selecting "Custom Period Settings" and then setting the period (1 year, 1 month, 1 week, etc.) , Right-click on "Save Report".
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Q
Do you accept customers residing in the United States?
In accordance with the recent Dodd-Frank Act passed by the US Congress, the Commodity Futures Trading Commission (CFTC) currently does not allow US residents to open trading accounts with us. We apologize for any inconvenience.
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Q
What is a one-click transaction? How do you use it?
With one-click trading, you can open a position with just one click. However, if you want to close the position, you have to close it manually, not with one click.
To enable one-click trading, find the arrow in the left corner of the chart. Clicking this arrow enables one-click trading and a window will appear in the left corner of the chart. -
Q
How to reset the password?
If you have forgotten your real trading account password, you can reset it here.
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Q
Can I change the base currency of my account?
You cannot change the base currency of your existing trading account. However, it is possible to open a new account in your preferred basic currency on the member page.
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Q
We offer a wide variety of deposit and withdrawal methods such as various credit cards, various electronic payment methods, overseas remittances, domestic remittances, and other payment methods.
Once your trading account is activated, log in to your membership page, select your preferred payment method from the deposit and withdrawal pages, and follow the on-screen instructions to proceed.
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Q
Which currencies can I use to deposit money into my trading account?
You can use USD / JPY currencies for deposits.
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Q
How can I withdraw if I have more money than I can deposit with my credit / debit card?
Withdrawals to the card are limited to the amount deposited with the card, so profits will be transferred to your bank account by wire.
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Q
Can I withdraw funds at any time?
To do this, first of all, documents on the member page (identification card (my number card with face photo, passport, driver's license) and address confirmation documents with your address and name within 6 months (public) You will need to upload your bill, phone / internet / TV bill and bank statement)).
After receiving a confirmation email from our activation department stating that your account has been activated, log in to the member page, select the "Withdrawal" tab, and send us a withdrawal request to withdraw your funds. You can apply for. There is a principle that withdrawals are made to the deposit source. All withdrawals will be processed by our back office within 24 business days (excluding weekends). -
Q
Can I withdraw if I have a holding position?
Yes, you can withdraw. However, to ensure the security of our customers' transactions, the following restrictions apply:
a) Requests for margin maintenance rates below 150% will not be accepted from 01:00 Monday to 23:50 GMT + 2 (daylight saving time).
b) Requests for margin maintenance rates below 400% will not be accepted during weekends (Friday 23:50 to Monday 01:00 GMT + 2 (daylight saving time)). -
Q
How long does it take for the funds to be credited to my bank account?
It depends on the country of destination. Bank transfers usually take about 3 business days to arrive within the EU, but in some countries it may take 5 business days.
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Q
How long does it take to receive funds after making a withdrawal request?
Your withdrawal application will be processed by our back office within 24 hours. Bank transfers and credit / debit cards usually take 2-5 business days.
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Q
Is there a deposit / withdrawal fee?
We do not charge any fees for the deposit methods we offer.
It also applies to all credit / debit card deposits.
Regarding withdrawals
[Withdrawal fee]
Dollar account: 0.35% remittance fee
Yen mouth: 0.3% remittance fee
* Customers under JPY 50,000 will be charged a remittance fee of JPY 3,000.
* This is subject to change at our own discretion. -
Q
Can I transfer funds from my trading account to a trading account of a different holder?
No, I can not. Transfer of funds to an account other than the customer's name or to a third party is prohibited.
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Q
Can I make deposits and withdrawals to or from a friend / relative's trading account?
We are a regulated company and do not accept any deposits or withdrawals from third parties. Your deposits will be made from your own account and withdrawals can only be returned to the original account.
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Q
Is it possible to transfer funds from one trading account to another?
Yes. It is possible. You can request a transfer of funds between the two accounts you have. However, both accounts must be registered and activated in your name. If the base currency is different, the transfer funds will be converted and reflected. Fund transfers can be requested from the "Members Page" and will be processed immediately.
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Q
I made a deposit using multiple deposit methods. How should I withdraw money?
If one of your deposit methods is a credit / debit card, you should always withdraw up to the amount deposited with that card before choosing another withdrawal method. Only when the amount deposited from your credit / debit card is refunded to the card will you be able to choose another withdrawal method according to your other deposits.
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Q
What is the difference between a demo account and a real account?
All the features and features of a real account are also available in a demo account, but users should be aware that simulations cannot reproduce real trading market conditions.
One important difference is that the transaction volume by simulation does not affect the market, but in actual transactions, it does affect the market, especially when the transaction scale is large.
Execution speed is the same for both demo and real accounts for IMY Limited. -
Q
Can I use Robot / Auto Trader or Expert Advisor?
Yes, I can. You can use the EA on all of our trading platforms.
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Q
How do I add an Expert Advisor?
To add an Expert Advisor (EA), first launch the MT4 platform, click File in the navigation menu at the top, then click Data from the drop-down menu.
You need to click "Open Folder". In the opened "Data Folder", click "MQL4" and then "Experts". For Expert Advisors (EA), click here "Experts"
Add to the folder. Paste the EA file (.mq4 or .ex4) into the "Experts" folder. Then close the MT4 platform and then start it again. -
Q
What if the pasted expert advisor does not make a transaction?
First, go to Tools-> Options-> Expert Tab-> Allow Automatic Trading and see if your trading is allowed. And whether the automatic buy / sell button on the main toolbar is pressed Please check. A smiley face in the upper right corner of the chart indicates that your EA is properly enabled.
If everything is correct but the EA does not trade, use the Expert tab in the terminal window to see the log file (you can see what the error is) -
Q
Only 8 pairs are displayed on MT4. How can I display the rest?
Log in to the MT4 platform, select Quotes View Screen-Right Click-Show All Currency Pairs and scroll down to see all tradeable products.
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Q
Is it possible to change the time zone of MetaTrader?
No, I can not. Our trading server is always GMT + 2 during winter time and GMT + 3 during daylight saving time. By setting the time zone to GMT, you can prevent small candlesticks from occurring on Sundays.
Technical analysis and verification tests using past data can be performed more smoothly and concisely. -
Q
What are ASK and BID prices? Also, how can I see the open and closed prices on the chart?
All bid orders are opened at the ASK price and closed at the BID price. Also, all sell orders are opened at the BID price and closed at the ASK price. With the default settings, only BID lines It is set not to be displayed on the chart.
To see the ASK line, right-click on the chart and click Show ASK Line from Properties-General. -
Q
Do you offer a trading platform for Mac?
Yes, I do. The MT4 trading platform is also available on Mac. You can download it from here.
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